At HMI, we are committed to providing exceptional customer support and services. From conceptual general drawings and consultations to post-installation, our team delivers expert guidance and solutions tailored to your unique requirements. We ensure seamless equipment integration through thorough installation and offer ongoing maintenance to optimize performance and longevity. Our support features rapid troubleshooting, emergency repairs, and predictive maintenance using state-of-the-art technology. Furthermore, we provide training programs to empower your team with the necessary knowledge for efficient operation. Focused on your success, we strive to offer dependable solutions and responsive service, ensuring your industrial heating systems operate efficiently and effectively.

Customer Support Services

Customer Support Services

Acquiring a furnace, industrial conveyor oven, or any process equipment represents a significant financial investment, and HMI is honored to work with many local and global manufacturing companies. We aim to be our clients’ most trusted long-term business partner. We provide comprehensive support and service from the quotation stage through to installation and beyond..  

HMI Services

+973 38846667

Kingdom of Bahrain

sales@heatmasterint.com

Customer Support Services

At HMI Customer Support Services, our mission includes maintaining our equipment at optimal efficiency. Preventative maintenance and prompt repairs are essential to sustaining high-performance levels. In our factory, we have a dedicated store for replacement parts, ensuring we can supply components for all our equipment, with most orders shipped within seven business days.

Global partners training service

Preventative Maintenance Kits

Annually, our specialists will check your industrial oven, furnace, ice builder, or aqueous washer and replace any worn components. Our components department will produce all the necessary parts kits for our clients. By ordering the kit with your audit or preventive maintenance visit, the parts will be ready for the technician to replace on-site, ensuring a convenient and worry-free service.


Replacement & Spare Parts

We offer a comprehensive range of high-quality replacement spare parts for all our industrial heating equipment. Our parts are engineered to the highest standards, ensuring perfect compatibility and superior performance. Whether you need an immediate replacement for a malfunctioning component or a specific part for routine maintenance, our comprehensive inventory is ready to meet your needs efficiently. Whether you need an immediate replacement for a malfunctioning component or a specific part for routine maintenance, our comprehensive inventory is ready to meet your needs efficiently. By selecting our authentic spare parts, you guarantee the reliability, safety, and durability of your heating systems, minimizing downtime and enhancing productivity.


Peace of Mind

To request service or parts, contact the Customer Support Services team.

 Phone: +979 38456667

          +966 564126667

Email: marketing@heatmasterint.com

 We look forward to working with you!